Prompted by feedback from existing users and
from prospective clients, I conducted research about computer users'
tolerance for system delays. To summarize the collected data into
a useful form for software developers, I created a series of materials
for their reference.
A laminated card was given to
each developer involved with product performance. One side had a timeline-style
chart showing the range of opinions and study results about how long
users are willing to wait for the system to respond and finish the
task. The other side showed a sampling of common user actions within
our system and the correct response times, categorized into three
were distributed during a presentation that I gave to the developers,
explaining the process and results of the research.
Copyright 2006 Mercury Interactive Corporation
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